Refund Policy
At DPARMEZUAE.COM, we want every order to reach you in the condition expected. If you receive an incorrect, damaged, or defective product, please contact us as soon as possible with your order details and supporting photographs where applicable.
Refund Eligibility
Refund requests will be reviewed based on the circumstances of the order. Products must be returned unused, unopened, and in their original packaging unless the product was received damaged, defective, or incorrect.
For fragrance products, items that have been opened, used, sprayed, or otherwise altered after delivery may not be eligible for return or refund, except where the product was received defective or incorrect.
Refund Approval
Once a return or refund request has been reviewed, we will notify the customer whether the refund has been approved. Where a product return is required, refund processing may begin after the returned item has been received and inspected.
Method and Processing Time
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
The time taken for the refunded amount to appear in the customer’s account may vary depending on the card issuer or financial institution.
Shipping Charges
Original delivery charges may not be refundable unless the refund is due to an incorrect, damaged, or defective product supplied by us.
Contact Us
For refund assistance, please contact:
SEA SENTINEL GENERAL TRADING LLC
Dubai, United Arab Emirates
Email: letters@dparmez.com